Provide access to all the relevant customer information your employees need.

One solution unlocks all your data and business logic -- with 90% less time and money.

CRM vendors may promise a “360° view” of the customer, but in reality, the only way you can achieve this goal is through complex integrations of data locked inside the company’s applications and databases.

Consequently, CRM and call center integrations have been so time consuming and expensive that only the most critical 15-20% of such projects are ever completed. But today, Convertigo offers a new approach that enables you to efficiently reduce your backlog of CRM-related integration projects, enabling your organization to serve your customers more completely.

Case study: how a global bank reduced call times from 11 minutes to 3

The Convertigo Solution for CRM enabled one of the world’s largest financial services institutions create a new call center solution to handle millions of calls per month. The bank required access to relevant customer information – housed in over 30 unique applications – to perform their vital customer-facing operations. Nearly all of the information they needed was locked away in applications built on mainframes without direct database access or in newer apps developed without an API or web services - this information was never intended to be shared.

The Convertigo Solution for CRM enabled the development of new application that leveraged data in the companies CRM system and combined it with relevant data from across the enterprise without enormous development costs, major business disruption, or a multi-year roadmap for delivery.

The Convertigo difference

Our “secret sauce” is a core technology platform that requires no rewrites of code, but instead can instantly extract and process data from any enterprise data source – no matter how old the system is or whether or not there is an API. With this capability, projects that used to cost millions and take months or years now can be delivered on a fraction of that time and money.

With Convertigo, you choose what you need to do your job better and more quickly, while filtering out a lot of distractions that slow you down. No more surprises or being left in the dark, because with Convertigo you have the latest information when and where you need it. And when your needs change, it’s easy to update your mashup to change with the times. Now marketing, cales, and Customer service can truly work together optimally to win the sale and keep the customer happy—and loyal.

Convertigo is Open Source, ensuring a community around Enterprise Mashups and Mobile Enablement.

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